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Technical Support

The following topics are covered under Technical Support. Click on one of the links to move to the appropriate area of the page.

Hardware and Software Requirements
How to Upgrade your System
AOL Users
Contact Technical Support
Frequently Asked Technical Questions

Hardware and Software Requirements

The GAcollege411.org website is designed to work properly with the following minimum browser versions:

Internet Explorer 5.1 for the Macintosh
Internet Explorer 4.0 for the PC
Netscape 4.7 for the Macintosh
Netscape 4.x for the PC

If your computer can support a later version, we always recommend getting the latest non-beta release available.

Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Preferences dialog box in Netscape or the Internet options dialog box in Internet Explorer.

To access any secure portion of the website, your browser will need to support 128-bit encryption.

The website is best viewed with a screen resolution of 800 * 600 or higher.

Internet Explorer for Macintosh is not compatible with some features of the online system. With Macintosh platforms, you must use Netscape.

In order to view, print, or download the PDF versions of various documents (including online applications) on this website, Adobe Reader, Version 4.0 or higher is required. These files may not open properly with older versions of the plug-in.

How to Update Your System

Click one of the links below for quick and easy access:

Latest Netscape Browser Software Page - download the latest version of Netscape.
Microsoft Internet Explorer Personal Computer Page - download the latest version of Microsoft Internet Explorer for the personal computer.
Microsoft Internet Explorer Macintosh Page - download the latest version of Microsoft Internet Explorer for the Macintosh.
If you are an AOL subscriber, you can upgrade by going to keyword: upgrade in AOL.

AOL Users

If you're having technical problems, please make sure your AOL browser is updated for JavaScript by accessing keyword: 128Browser.

Once your AOL software is updated, you can access the section you had been working on from the GAcollege411 homepage.

If the problem occurs again, please notify us through the Contact Technical Support information below, and we will help you.

Contact Technical Support

If you encountered an error or technical problem...
Please provide your full name or username, your telephone number or e-mail address, any details you remember about what you were entering or clicking on when the problem occurred, and the heading/title or WWW address of the screen you were working on.

E-mail: support@GAcollege411.org
U.S. toll-free hotline: 1-800-GO-TO-XAP

From outside the U.S., use e-mail or call Xap Corporation's switchboard at (310) 842-9117 and ask for tech support.

GAcollege411 Partners

Copyright © XAP Corporation. All rights reserved. XAP and Mentor are registered trademarks of XAP Corporation.
Reg. U.S. Pat. & TM Off. Use of this website constitutes acceptance of the XAP Terms of Use and Privacy Policy .

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Create an Account Log On My 411 Getting Started College Test Prep Technical Support Frequently Asked Questions Contact Us HOPE Info Add Your Counselor Loan Service Center Events Calendar School Counselors College Administrators Publications & Forms Professional Learning Contact Us View a message from Governor Sonny Perdue Low \| High	Technical Support The following topics are covered under Technical Support. Click on one of the links to move to the appropriate area of the page. Hardware and Software Requirements How to Upgrade your System AOL Users Contact Technical Support Frequently Asked Technical Questions Hardware and Software Requirements The GAcollege411.org website is designed to work properly with the following minimum browser versions: Internet Explorer 5.1 for the Macintosh Internet Explorer 4.0 for the PC Netscape 4.7 for the Macintosh Netscape 4.x for the PC If your computer can support a later version, we always recommend getting the latest non-beta release available. Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Preferences dialog box in Netscape or the Internet options dialog box in Internet Explorer. To access any secure portion of the website, your browser will need to support 128-bit encryption. The website is best viewed with a screen resolution of 800 * 600 or higher. Internet Explorer for Macintosh is not compatible with some features of the online system. With Macintosh platforms, you must use Netscape. In order to view, print, or download the PDF versions of various documents (including online applications) on this website, Adobe Reader, Version 4.0 or higher is required. These files may not open properly with older versions of the plug-in. How to Update Your System Click one of the links below for quick and easy access: Latest Netscape Browser Software Page - download the latest version of Netscape. Microsoft Internet Explorer Personal Computer Page - download the latest version of Microsoft Internet Explorer for the personal computer. Microsoft Internet Explorer Macintosh Page - download the latest version of Microsoft Internet Explorer for the Macintosh. If you are an AOL subscriber, you can upgrade by going to keyword: upgrade in AOL. AOL Users If you're having technical problems, please make sure your AOL browser is updated for JavaScript by accessing keyword: 128Browser. Once your AOL software is updated, you can access the section you had been working on from the GAcollege411 homepage. If the problem occurs again, please notify us through the Contact Technical Support information below, and we will help you. Contact Technical Support If you encountered an error or technical problem... Please provide your full name or username, your telephone number or e-mail address, any details you remember about what you were entering or clicking on when the problem occurred, and the heading/title or WWW address of the screen you were working on. E-mail: support@GAcollege411.org U.S. toll-free hotline: 1-800-GO-TO-XAP From outside the U.S., use e-mail or call Xap Corporation's switchboard at (310) 842-9117 and ask for tech support.
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GAcollege411 Partners Copyright © XAP Corporation. All rights reserved. XAP and Mentor are registered trademarks of XAP Corporation. Reg. U.S. Pat. & TM Off. Use of this website constitutes acceptance of the XAP Terms of Use and Privacy Policy .